Bupa

IHI Bupa has been a customer of FDC ever since it was hived off as a separate company from Sygeforsikringen Danmark in 1979. This was a strategic decision on the part of IHI Bupa, and was taken on the basis of financial considerations and previous experience with the quality of solutions provided by FDC.

Own customer group

“IHI Bupa has a special group of customers which only handle their business, and also have options for drawing on resources and skills from the whole of FDC, when the need arises. This means we have dedicated staff at FDC who understand our business and who help manage, design and carry out our administrative IT tasks, including the devel-opment and maintenance of internet solutions.

Joint operation with other insurance companies

“Joint operations with other insurance companies guarantee continuous 24-hour running at extremely competitive prices, and also that core expertise and resources are always available when the need arises. The fact that there are other insurance companies be-sides IHI increases the professionalism of the system and provides for extensive sector know-how at FDC. This is an important aspect of day-to-day collaboration.

Day-to-day collaboration

“Day-to-day collaboration involves direct contacts with the customer team at FDC, where there is great understanding and receptiveness to our wishes and needs as a business. Above all, FDC has people who know our business. This is of great significance for the solutions we implement. In the future SOA (service oriented architecture), FDC, will be the natural partner for IHI Bupa.”

Klaus Arpe, IT-Manager at IHI Bupa A/S, June 2008